Refund policy

All Sales Are Final

• All purchases are final and non-refundable
• We do not accept returns of any products
• No refunds will be issued for any reason
• Exchanges are not permitted

Product Description & Images

We provide detailed product descriptions, specifications, and high-quality images to help you make an informed purchase decision. Please review all product information carefully before completing your order.

Damaged or Defective Items

In the rare event that your product arrives damaged or defective:

• Contact us within 24 hours of delivery at support@mountrade.com
• Provide photographic evidence of the damage/defect
• We will assess the situation and, if validated, replace the item at our discretion

Wrong Items Received

If you receive the wrong item:

• Contact us within 24 hours of delivery
• Provide order details and photos of received items
• We will arrange for correct product shipment

Shipping Considerations

• Ensure your shipping address is correct before ordering
• We are not responsible for packages lost or delayed due to incorrect address provided
• Shipping costs are non-refundable

Policy Acknowledgment

By purchasing from Mountrade, you acknowledge that you have read, understood, and agree to be bound by this No Returns & No Refunds Policy.

Legal Protection Additions

Consumer Rights

This policy does not affect your statutory rights as a consumer under UAE law. If products are faulty, not as described, or not fit for purpose, you may be entitled to remedies under local consumer protection laws.

Contact Information